Deliveries
Our deliveries are carried out by a private courier or are drop-shipped directly from the manufacturer. All delivery estimates are 1-3 weeks from payment, sometimes this could be longer due to supply from the manufacturer.
All our fires, fireplaces and stoves are offered with free Mainland UK delivery. Free Mainland UK delivery does not include Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Isles, etc.
Delivery must be to the credit/debit card billing address. This is a precautionary measure to protect you, the customer. Unfortunately, fraudulent use of credit cards still exists and this is one of the ways we ensure that no one is using your card illegally. We hope you understand that this requirement is for your protection.
All deliveries must be signed for. Please make sure you keep the receipts which will either accompany your order, or will be emailed to you.
Delays in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock or the item ordered is a special order, we will notify you of this position and you should allow up to 28 days for despatch of the goods.
The delivery charges stated cover ground floor only with a one man delivery, if you have any special requests for delivery (for example if you live in a flat or have a particularly steep driveway) please make us aware of this at time of purchase.
Heavy or larger items may be delivered on a pallet and will be kerb side delivery only. You must make your own arrangements for unpacking the pallet and taking the product into your home.
Standard sized items such as small inset gas fires and electric fires will be delivered by a national courier service. All deliveries will be a doorstep ground floor service and will require a signature and must be thoroughly checked within 24 hours.
Larger items such as stoves and complete fireplaces will be sent on a pallet. Pallet deliveries will be brought to your front door (subject to access) and you will need to arrange adequate means to take your order into your home. Under normal circumstances this may take 2 people. In these instances we kindly ask you to unpack and inspect the items in front of the delivery driver where possible and in the unlikely event of any damage please inform us immediately before the driver leaves.
We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods were delivered.
All prices shown include free delivery to Mainland UK as specified above.