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Help Centre and FAQs

Welcome to our Fireplace and Gas Fire FAQ page! Below are some commonly asked questions that we receive about our products and services. If you have any other questions or concerns, please feel free to contact us!

Q: Are gas fireplaces safe?

A: Yes, gas fireplaces are safe when installed and used correctly. It's important to have a professional installation to ensure that the gas lines and venting are properly installed. Always follow the manufacturer's instructions on usage and maintenance.


Q: How much does it cost to install a gas fireplace?

A: The cost of installation will vary depending on the type of gas fireplace, the complexity of the installation, and your location. It's best to check with a professional installer for a quote.


Q: Can I convert my wood-burning fireplace to a gas fireplace?

A: Yes, it is possible to convert a wood-burning fireplace to a gas fireplace. This is a popular option for homeowners who want the convenience of a gas fireplace without the maintenance of a traditional fireplace. It's best to consult with a professional installer for advice on the best conversion option for your fireplace.


Q: How often should I have my gas fireplace serviced?

A: It is recommended to have your gas fireplace serviced annually to ensure it is functioning properly and safely. During a service appointment, a technician will clean and inspect the fireplace, check for any leaks, and make sure everything is running smoothly.


Q: What are some design options for gas fireplaces?

A: Gas fireplaces come in a variety of designs to fit your home's decor. You can choose from traditional styles with faux logs, sleek modern designs with glass stones, or even see-through fireplaces that can be enjoyed from multiple rooms.

Q: What are the benefits of a gas fireplace?

A: Gas fireplaces provide convenient heat and are easy to use. They require less maintenance than a traditional wood-burning fireplace and are often more energy-efficient. Additionally, they emit fewer pollutants into the air.


Q: How much will my fire cost to run?

A: This depends on how much you pay for your gas from your provider and the type of fire. It will also vary according to how you use the fire whether it is run on high or low settings. You can calculate the maximum running cost per hour by multiplying your cost of gas per kilowatt, by the maximum heat input of your fire.

Q: I have seen a gas fire for under £100, can you supply these?

A: NO. These fires are usually made overseas using cheap materials and offer no back-up service should anything go wrong. It is also next to impossible to locate replacement parts for these fires.

Q. If I buy a gas fire with a pebble or log fuel bed will they discolour?

A: Most gas fires will produce some levels of carbon soot over time which is produced when the flame impinges on the fuel bed of the fire. On coal effect fires this won't show too much but on lighter fuel effects such as pebbles or logs this will be more apparent. Regular maintenance such as removing the fuel effect and lightly brushing the carbon deposits off should help with this but please bear this in mind when choosing your fire.

Q: Will my chimney need lining to have a gas fire?

A: In most cases, unless your chimney is leaking, you are not required to line your chimney to have a gas fire. Your Gas Safe Registered engineer should assess the condition of your flue prior to your installation. If, after assessment you require it lined, then the type of fire you have chosen determines the liner size you'll require.

Q: Will the fire I choose be sufficient to heat my home?
A: The majority of modern gas fires are designed as a back-up to central heating. If you are looking for a fire specifically as a heat source please contact us so we can advise on which fires will be more suitable.

Q: Is there a charge for delivery?
A: No, delivery is free to all Mainland UK addresses.

Q: How long will it take my item to arrive?

A: Usually 1-3 weeks, being an online only store we don't stock any items, items are all ordered by us direct from the manufacturer as they are ordered by you the customer.

Q: In the absence of a chimney, may a gas fireplace be installed?

A: You can choose to have a catalytic converter installed on a flueless fire or a stable or balanced flue fire, in which case the flue would exit the home through an exterior wall.


Q: Can a gas fire be harmful?

A: This is a common misconception about gas fireplaces. An open flame from a gas fireplace poses zero danger. In terms of carbon monoxide, smoke, and fine particulate matter discharged into the air, these fireplaces may be preferable to traditional wood-burning fireplaces. When it comes to gas fireplaces, you can rest assured knowing that several safety features are integrated into the design.


Q: Can fireplaces consume a lot of power?

A: Their hermetically sealed designs greatly enhance the energy efficiency of contemporary fireplaces. Consider the widespread use of wood-burning fireplaces.Traditional designs were only 15% efficient, with most heat being lost through the chimney. However, today's wood-burning fireplaces can have an efficiency rating of 75% or higher. These days, a gas fireplace is just as efficient as any other. While not quite as powerful as high-efficiency gas furnaces, newer direct-vent and vent-free units can achieve efficiencies of 80% or higher.


Q: Is cleaning a gas fireplace the same as cleaning a wood fireplace?

A: Yes. An annual checkup is necessary for gas fireplaces. Like any other machine or appliance, a fireplace must be serviced yearly to keep its essential parts in good working order. Your manufacturer's warranty will also remain valid if you perform routine maintenance annually.


Q: Is there any evidence that gas fireplaces are less harmful to the planet than wood ones?

A: Gas fire systems are more cost-effective to run than other types of heating systems. Every bit of the fuel they use produces valuable by-products like warmth and illumination. Consequently, gas fireplaces require minimal fuel to generate a sizable amount of radiant heat. Fans on many gas units help to focus the heat where it's needed most, eliminating heat and fuel loss up the chimney and elsewhere.


Q: What distinguishes a vented fireplace from an unvented one?

A: Gas fireplaces can be either unvented or vented. Their method of exhalation inspired their moniker. Compared to their wood-burning counterparts, vented gas fireplaces are very similar in appearance and operation. A filtering vent is necessary for them. This opening is sometimes a repurposed chimney. It may also be a separate structure constructed for the fireplace that exits the building on an exterior wall. When using a vent-free fireplace, no venting is necessary.

We hope that these FAQs have been helpful in answering some of your questions about gas fireplaces. Remember to always consult with a professional installer or technician for any installation or service needs.

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